TROUBLESHOOTING

Check the cable connection(LAN cable and POWER cable)
+ The location of the internet equipment in every house
+ Type of the internet equipment

Find Internet equipment and plug out all. Wait 5min and plug in. Check internet connection.

There is possible to the internet main line problem or equipment broken.
Please fill and send Tenant Inquiry Form. And attach photos of the internet equipment lamp parts and backside(cables).

Please check the Wi-Fi ID and password.
How to find Wi-Fi ID and Password.
ID:Connect start from 'BORDERLESS' has most strong signal
Please check the password in the house file

There is possible to the internet main line problem or equipment broken or Someone download too many data at same time.

Check the cable connection(LAN cable and POWER cable) If the cable is out,
please put in and wait 1min and try connecting Wi-Fi.
+ The location of the internet equipment in every house
+ Type of the internet equipment

Plug out and put in, wait 1MIN, try connecting Wi-Fi.

There is possible to the internet main line problem or equipment broken.
Please fill and send Tenant Inquiry Form. And attach photos of the internet equipment lamp parts and backside(cables).

Sometimes, if someone in the house download too many data in short time, the internet company set a speed limit temporary.
You can recover that just reboot the internet equipment(Modem and Router).
Unplug power and wait 5Min. And check connection.
+ The location of the internet equipment in every house
+ Type of the internet equipment

There is possible to the internet main line problem or equipment broken or Someone download too many data at same time.
Please fill and send Tenant Inquiry Form. And attach photos of the internet equipment lamp parts and backside(cables).

Please fill and send Tenant Inquiry Form. And attach photos of the internet equipment lamp parts and backside(cables).