TENANT INQUIRY FORM

※Our new years holiday. 12/30/2024 ~ 1/3/2025
Please note that during the winter holiday period（December 30th, 2024 ~ January 3rd, 2025）, we will be unable to respond to inquiries or arrange room viewings. All inquiries received during this time will be addressed starting January 4th. We apologize for any inconvenience this may cause and appreciate your understanding.

In the following emergency situations, please call us during business hour (10:00~17:00)
e.g) - You can not unlock the door the police come to your house becasue of the noise
- the police come to your house becasue of the noise
- you are involved in a serious insident.
tel.03-5829-9161
Please send us the inquiry form after business hour

House equipment

Please check the troubleshooting guide before sending us the inquiry. e.g you cannot use hot water, smell bad from AC, or the sink is clogged

Troubleshooting

To help us give the best possible service, we'll ask you to provide a brief description of your issue. After sending us the inquiry form, we will contact you within 2 business day.

Which area would you like to send an inquiry of?*Choose OneTokyoOsaka Kyoto Kobe

Name*

House Name*

E-mail Address*

Our system is currently having an error to send emails to the address provided by hotmail・livemail・outlook.
Please use the email address provided by other companies (Gmail, yahoo, ...etc.), or refer to the link to solve the problem.
If you don't hear from us for more than 2-3days, please contact us via Skype or call. Thank you.

Phone number or Skype ID*

Available time*

Business hours MON-SAT/Holidays 11:00~17:00

equipment*

Product number*

Date and time of occurrence*

Photo or Video*

※As for the Internet problem, please attach photos of the router and router's cable as well.

Please describe the details of the situation below.*

Submit